8.1 Cancellation Prior to Production Start

Regular (Non-Customized) Products

Customers may request cancellation of regular / non-customized products only before production has started.

In case of cancellation before production start, 70% of the advance paid shall be deducted to cover administrative, processing, and material arrangement costs.
The remaining balance of the advance, if any, will be refunded as per Furniturezone.pk’s refund policy.

Made to Order (MTO) Products

For Made to Order (MTO) products — including any product customized in size, color, shade, finish, material, design, layout, or specifications as per customer request:

Production begins immediately after order confirmation and client approval.
Once production has started, cancellation is strictly not allowed.
Any advance paid for MTO products becomes non-refundable.

Important:
No cancellation will be accepted for any product after production has started, regardless of delivery status.

8.2 Cancellation at the Time of Delivery

Customers may refuse delivery only in case of visible physical damage or if the product does not match the approved specifications.
Returns or cancellations due to personal preference, change of mind, expectation mismatch, or subjective dissatisfaction are not allowed.
Cancellation at the time of delivery is strictly not allowed for Made to Order (MTO) Products.

8.3 Cancellation After Delivery

Once a product has been delivered and accepted, it cannot be canceled, returned, or refunded under any circumstances.

8.4 Cancellation of Services

For delivered products, any associated services (including installation, fitting, polishing, handling, or labor) cannot be canceled or refunded.

8.5 Discounted / Sale Items

Products purchased at a discounted price or during a sale are not eligible for cancellation or return after delivery.
This does not waive Furniturezone.pk’s responsibility for verified manufacturing defects.

8.6 Damaged or Defective Products

Any visible damage must be reported immediately at the time of delivery to the delivery personnel.
Any defect or damage noticed after delivery must be reported within 24 hours of delivery, along with clear photo or video evidence.
Requests raised after this time period will not be entertained.

After inspection (within 1–3 working days):

Repair shall be the primary solution.
Replacement will be offered only if the product is deemed irreparable.
If no defect is found, the product will be returned to the customer, and pick-up/drop-off charges may apply depending on circumstances.

Furniturezone.pk reserves the right to determine defectiveness based on technical inspection, documented evidence, and industry standards.

8.7 Made to Order (MTO) Product Definition

Made to Order (MTO) products include any item customized in:

Size or dimensions
Color, shade, finish, or polish
Material, design, structure, or layout
Any modification based on customer approval

Once production has started, MTO products are non-returnable and non-refundable.

8.8 Returns or Replacements

Returns or replacements are accepted only at the time of delivery in cases of:

Verified physical damage
Confirmed mismatch with approved specifications

No requests for return or replacement will be accepted after delivery.

8.9 Refunds

If a refund or promotional code is approved:
a) Refund initiation will begin only after pickup of returned items (if applicable).
b) Online or card payments will be refunded within 10–15 working days to the original payment source or online account.
c) Cash-on-delivery refunds will be credited to the customer’s bank account within 7–10 working days.
d) Promotional code refunds will be issued within 10–15 working days via email or hard copy.
e) Promotional codes, once used, cannot be reactivated after cancellation.

8.10 Color Shade & Finish Variation Disclaimer

Minor variations in color shade, grain pattern, texture, or finish may occur due to production processes, vendor batches, lighting conditions, polishing techniques, or natural material characteristics.

Such variations are normal and acceptable within the furniture industry and shall not be considered defects or specification mismatches.

Requests for return, replacement, cancellation, or refund based solely on minor color or finish variation will not be accepted, particularly for Made to Order (MTO) or customized products.

8.11 Delivery via Cargo & Transit Damage

Some products may be delivered through third-party cargo or transport services.
Furniturezone.pk ensures proper packing and handling before dispatch to minimize risk of transit damage.
Any damage during transit must be reported immediately upon delivery.
If damage is reported later, it must be reported within 24 hours of receipt, with clear photographic or video evidence.
Furniturezone.pk may offer repair, replacement, or corrective measures, based on technical inspection and the nature of the damage.
Furniturezone.pk cannot be held responsible for minor scratches or damage caused by third-party handling, except in cases of verified manufacturing defects.

8.12 Contact Information

For cancellations, complaints, or queries, please contact us at:
📧 info@furniturezone.pk
📞 +92 306 4757194 (WhatsApp & Calls)